Help Centre

FAQ

Our FAQ contains answers to the most common queries and is usually the fastest way of answering your questions.

Contact Us

If you can’t find what you’re looking for in the FAQ then please contact us by your preferred method below. Our dedicated team of customer service associates are there to help you with any queries, problems and questions that you may have.

Email

Please select the most relevant category below. We aim to respond to all enquiries within 24 Hours, however please allow up to 48 Hours as some enquiries are more complex than others.

• Payments click here
  • How do I buy MadBid Credits?
  • What payment methods do you allow?
  • How do I pay for an auction I've won?
  • I tried to buy something but was told the payment failed. However the money has been taken from my account.
  • How long do I have to pay for an item that I have won?
  • I have a different question and want to contact customer services
  
• Tracking click here
  • How do I pay for an auction I've won?
  • Why are shipping times so long?
  • How can I get rush delivery?
  • I have been waiting LESS than 18 days and my item is still showing as ready for shipping.
  • I have been waiting MORE than 18 days and my item is still showing as ready for shipping.
  • My item was marked as shipped LESS than 7 working days ago but has not arrived.
  • My item was marked as shipped MORE than 7 working days ago but has not arrived.
  • When will I get my item?
  • I won an item, but I cannot pay for it. The Options Panel in My MadBid says 'Expired'.
  • I have a different question and want to contact customer services
  
• Account click here
  • I am trying to register but it says my username is already taken.
  • I am trying to register but it says my mobile or email address is already taken.
  • I am being asked for a Confirmation Code but have not been sent one successfully.
  • I have a Confirmation Code but left the page where I enter it. How do I get back?
  • The Confirmation Code I received does not work.
  • I forgot my username or password.
  • I forgot my password and my mobile number has changed.
  • I can login but I cannot do anything.
  • I can login but it is asking me to upload identification.
  • How do I unsubscribe?
  • I don't want to receive the MadBid newsletter anymore.
  • I want my account removed.
  • I have a different question and want to contact customer services
  
• Bidding click here
  • My number of Credits is decreasing without me bidding. Do Credits expire?
  • I participated in a promotion but did not receive the extra credits that I should have.
  • I was supposed to get my MadBid Credits back if I did not win. When will I get them back?
  • Why does it take more than one Credit every time I place a bid?
  • I was bidding but the BuyItNow price has not decreased.
  • It says I have reached my winning limit and can no longer bid in this auction.
  • I tried to place a bid but it was not accepted at the end of the auction!
  • Why does the auction clock show "Checking Results" just before closing or adding another bid to the auction?
  • A group of users is taking turns outbidding me!
  • The auction closed because of site problems but I was still bidding!
  • I won an auction but it has been restarted!
  • I was the highest bidder at the end of the night but it resumed in the morning!
  • I have a different question and want to contact customer services
  

Phone

Customer service Telephone Number - 0845 680 9716. Our customer service line is open:

• Monday - Friday: 10am-5.30pm
• Saturday, Sunday and Bank Holidays: Closed

Post

Our postal address is:

MadBid.com
The Courtyard, High Street
Chobham
Surrey, GU24 8AF
United Kingdom

Chat - Online

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